Dear Vanguard Fire & Security Systems Customer:

Your satisfaction is extremely important to us!  Our goal is to provide our customers with the highest quality of service within the fire and security industry.  To meet that goal we seek to consistently hear from our customers regarding the quality of our service.  Your completion of this brief survey is very helpful to us.

Your feedback is used in many ways and ultimately helps us improve the Vanguard customer experience and ensure we meet or exceed you expectations.

Sincerely,

Rick Knipp
General Manager
Vanguard Fire & Security Systems

In past interactions with Vanguard Fire & Security Systems, Inc., were you satisfied with the scheduling of your inspections and/or service work - including the arrival times of the technician(s)?

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Comments about scheduling or service:

In past interactions, were you pleased with the technician(s) performance and skill level - including their appearance and attitude?

Click for YESClick For No

Comments about technicians:

Did our technicians explain the nature of his/her findings upon completion of the work at your facility?

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Comments about findings/explaination:

Did you receive a completed inspection report and summary upon completion of your inspection? Was it received in a timely fashion from completion of inspection? Was it satisfactory?

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Comments about inspection reports:

Overall, how would you describe your encounters with Vanguard Fire & Security Systems, Inc.?

Do we have your permission to use your feedback in company materials as testimonials or as learning tools for our employees to provide improved customer service?

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Is there any subject or topic you would like one of our company representatives to contact you about?

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What is it you'd like information on?

Your First Name:

Your Last Name:

Your Title:

Your Email:

Terminal Name:

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